Effective Date: 19/07/2024

1. Introduction

At Koeberg Industrial, we are dedicated to ensuring your orders are delivered efficiently and on time. This Shipping Policy outlines our shipping methods, estimated delivery times, and associated costs for products purchased via our website (www.koebergindustrial.com).

2. Shipping Methods

We provide various shipping options tailored to your needs.

• Shipping times are estimated and may vary based on your location, product availability, and other unforeseen factors.
• Our sales team will advise you on stock availability and expected lead times upon inquiry.
• Self-collection is available for customers who wish to save time and shipping costs. Please confirm this option with your sales consultant in advance.

3. Shipping Costs

Shipping costs are determined based on:

• Delivery address
• Selected shipping method
• Size and weight of the items

Shipping charges will be clearly displayed at checkout before you confirm your order.

4. Order Processing Time

• Processing Time: Orders are processed within 1-2 business days from receipt of payment. Orders placed on weekends or public holidays will be processed on the next business day.
• Order Confirmation: You will receive an email confirmation, including tracking details, once your order has been dispatched.

5. Delivery

• Estimated Delivery Times: Provided at checkout and vary based on the selected shipping method. Factors such as weather conditions or carrier delays may impact delivery schedules.
• Delivery Address Accuracy: Customers are responsible for ensuring that the provided delivery address is accurate. Koeberg Industrial is not liable for delays or issues resulting from incorrect or incomplete address information.

6. Lost or Damaged Shipments

• Lost Shipments: If your order does not arrive within the estimated delivery timeframe, please contact us at admin@koebergindustrial.co.za or call 087 265 4584 for assistance.
• Damaged Shipments: If you receive a damaged or defective item, notify us within 48 hours of receipt. Please provide photos of the damage along with your order number, and we will arrange for a replacement or refund as applicable.

7. Changes to the Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any updates will be posted on our website with the revised effective date. We encourage customers to review this policy periodically to stay informed about our shipping procedures.

8. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us at: